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Privacy policy

Privacy Policy

Under Article 13 of the Legislative Decree. N. 196/2003 - Code for the protection of personal data

This information is provided to users of the web services of the City of Lucca from the address:, the home page of the Official Tourism Site.

This notice applies to the Official Website of Tourism, but NOT all other external websites accessible via links.


1.1. Navigation data - log files

The computer systems and applications for the operation of this website collect, during their normal operation, some data (whose transmission is implicit in the Internet communication protocols) which are not directly associated with identifiable Users.

The collected data include IP addresses and domain names of computers used by users connecting to the site, URI (Uniform Resource Identifier) ​​of requested resources, time of request, the method used to submit the request to the server, the file size obtained in response, the numerical code indicating the status of response from the server (successful, error, etc.) and other parameters regarding the operating system and the computer environment used by the User.

These data are processed for the time necessary for the sole purpose of obtaining anonymous statistical information on the site and to check its proper operation, or in the case of order of presentation by the court.

1.2. Data provided voluntarily by the User

The voluntary and explicit e-mails to the addresses indicated in the different channels of access to this site and the compilation of "modules" (masks) involve the acquisition of data of senders/users, needed to answer instances and/or provide the requested service.

Specific information will be reported or displayed on web pages dedicated to particular services on request.


The city of Lucca strictly process personal data necessary for official duties, excluding the cases when the purpose can be achieved by using anonymous data or methods that allow identification only if necessary.

Specific purposes, for individual treatments, will be reported in detail in the various access channels. Within them, the User may find information on the processing of personal data.


Personal data are processed by automated tools for the time strictly necessary to achieve the purposes for which they are collected.


The user is free to provide personal data contained in the application forms of the various services offered by the site; failure to provide the data required would make it impossible to obtain the service.


The personal data of people requesting information (mailing lists, answers to questions, alerts and newsletter, acts and regulations, etc.) are used only to perform the service or assistance requested and are communicated to third parties only if:

- This is necessary for the fulfilment of requests (eg. Dispatch of the documentation required);

- Communication is compulsory by law or regulation.


The city of Lucca informs that this website is also an ongoing statistical survey through Google Analytics, which uses cookies and other analysis parameters in the manner described by the documents relating to the generic standards on privacy and the specific document about the use of the information collected by Google Analytics. The city of Lucca provides that, in cases of anonymous surfing:

- No personal user data will be acquired by the site;

- The website will not use cookies to transmit personal information, nor use persistent cookies of any kind, or systems for tracking users;

- The use of session cookies is strictly limited to transmitting session identifiers (consisting of random numbers generated by the server) necessary to enable a safe and efficient site;

- The use of permanent cookies is strictly limited to the acquisition of statistical data on access to the site and/or to maintain user preferences (language, layout, etc.).


The controller of data of identified or identifiable individuals, who have consulted this website, is the city of Lucca, located in Lucca, Via Santa Giustina 6.

The data processor is the Director responsible for the specific field and/or theme to which the information relates, according to the norms of the organization.


The "concerned parties", i.e. individuals, legal persons, entities or associations, whom data refer to, have the right, at any time, to obtain confirmation of the existence of such data and to know their content and origin, to verify their accuracy or request their integration or updating or rectification as for Art. 7 of the Legislative Decree no. 196/2003. Under the same article, the users also have the right to request cancellation, anonymous transformation or blocking of data concerning them, in violation of the law, and to oppose in any case, for legitimate reasons, their processing.